Spa Services are available by appointment. We recommend scheduling your appointment as far in advance as possible to ensure availability. To reserve any spa services, we require a credit card or gift certificate number. For parties of five or larger, a 20% managing & gratuity fee will be added to the regular service price.
We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. When you reserve time with us, we always guarantee your appointment and the full service length. If you cancel within less than 24 hours of your scheduled appointment, we not only lose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue.
We suggest that you arrive 10 minutes before your appointment. If you are a first time client a profile will be completed prior to your service.
Late Arrivals will not receive an extension of scheduled service times and will be responsible for full service fees.
Gratuities are accepted for exceptional services. The average gratuity for a spa service is 17% to 20% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction.
Children must be supervised at all times by a parent or legal guardian.
It is our mission to provide you with the highest-quality of hair, skin and body care products with your services. You may like these so much that you wish to use them everyday in your own home. Our hair, skin and body care lines are mostly organic vegan and aloe Vera based. If you ever experience any problems with pumps or other sub-optimal reactions to spa products you’ve purchased, please bring them back within 14 days of purchase and we will exchange them for you for other products or spa credit of equal value.
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates.
We are unable to process any returns or reimburse any payment transactions on our spa series of treatment that was purchased. We will exchange them for you for other products of spa credit of equal value.
